Train an AI assistant on your business data, let it answer customer questions, automate repetitive work, and hand conversations to human operators when needed.
From plain text and Word, Excel, or PDF files to website articles and product information, bring your content into Decachat’s knowledge base. Connect WordPress sites and ecommerce platforms too, so your assistant can answer using your content.
Explore knowledge bases
Connect Decachat to your website and messaging channels so customers can get help around the clock, wherever they prefer to chat.
When human help is needed, Decachat passes the conversation and a request summary to your team so customers do not have to start over.
Decachat detects each customer's language and replies in the same language, making conversations easier and more natural.
Specify what information your agent should collect, which conditions it should check, and what action it should take, following your business processes.
Connect your agent to order details, subscriptions, and customer records so its answers reflect each customer's situation.
Decachat automatically tags and analyzes conversations to reveal recurring topics, customer and user sentiment, and changing needs. For example, a rise in questions like “How do I activate my account?” may point to a barrier to getting started. These reports help you identify bottlenecks in your business and decide where to focus improvements.
Decachat helps shoppers who are unsure what to choose by suggesting products that match their needs, so they can decide with confidence and complete their purchase before leaving your store.
Build your Decachat agent without coding and make it your own. Customize the widget’s colors and appearance, set the tone of conversations, and choose between brief and detailed replies.
Put advanced AI models to work for your business with Decachat, with transparency and control over your model choice.
Review knowledge sources, integration permissions, and deployment requirements with the Decachat team before connecting sensitive business information.
Build your form with AI using a simple description. Decachat shows the relevant form in chat based on the customer's request, helping you capture their contact details and needs so your team can follow up.
Customers talk to Decachat and hear its replies. Your voice assistant uses your business information to answer their questions and guide them.
Connect your knowledge sources and work tools so your agent can use the same information and systems as your team.
Use APIs and SDKs to add Decachat to your website or app and make support part of your product experience.
Match the chat window's colors and appearance to your brand, and remove Decachat branding when needed.
Update your agent's knowledge sources as products, prices, or policies change so answers reflect your latest business information.
With Decachat, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless and engaging AI-driven conversations.
With Decachat, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless and engaging AI-driven conversations.
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Decachat is designed to work with your existing tools and workflows.
Decachat uses customer details from your systems to check requests, give relevant answers, and show the right form. Customers can fill in their details and submit a request without leaving the conversation.
Sara, your Excel Basics video links will be texted to you today by 6 PM. You’ll also find them in your learning portal.
Of course, here’s the enrollment form for Advanced Excel.
Decachat actions
Trusted by 10,000+ businesses
See what customers need, where your team can help, and which answers need work. Use conversation reports to fill gaps in your knowledge base and measure the impact of your changes.
See conversation volume, customer feedback, and performance trends in one place. Find the pages that generate the most questions and where customers need clearer guidance.
Join thousands of businesses building AI assistants with Decachat to support customers at any scale, across chat, messaging apps, and voice.
