01
TRAIN
Prepare your business knowledge
Import website pages, files, guides, policies, service information, and FAQs so your agent can answer with accurate, business-specific responses.
Chats and channelsEitaa + Decachat
AI-powered support inside Eitaa Messenger
Connect Decachat to Eitaa so messages across chats, groups, and business channels can be answered with dedicated AI, centralized history, and human handoff.
In three simple steps
Fast setup
Your Eitaa business channel, ready for AI support
Eitaa supports messaging, file sharing, groups, and channels, which makes it useful for communicating with an audience. Decachat turns that flow into fast, always-available support.
02
LINK
Connect Eitaa to Decachat
Complete the Eitaa connection in Decachat so user messages and conversations are managed in one centralized workspace.
03
USE
Make chats and channels intelligent
Users get answers in Eitaa, conversations remain trackable, and sensitive topics can be routed to your human team.
Capabilities
Everything you need for intelligent Eitaa support
Decachat helps turn Eitaa from a messaging channel into a fast, manageable support path powered by your real business knowledge.
Custom business knowledge
Your agent answers from your real information, from services and policies to guides, pricing, and FAQs.
Always available
Eitaa users get an initial answer outside working hours while your team spends less time on repetitive questions.
Multiple conversations
Decachat can manage many conversations at once so user messages can be answered without waiting in a queue.
Complete chat history
Every conversation is saved in one place so you can review answer quality, user needs, and knowledge gaps.
Multilingual support
Decachat can talk to different users in different languages and expand your support experience.
Human handoff
When a conversation needs human judgment or follow-up, Decachat can route it to your team.
Turn Eitaa into an intelligent support channel
Connect Decachat to Eitaa and answer user messages across chats, groups, and channels quickly, accurately, and with full conversation history.
