01
TRAIN
Add your business knowledge
Import website pages, PDF, DOCX and TXT files, FAQs, or training content so your agent can answer with accurate, business-specific responses.
Always-on website chatGoftino + Decachat
AI-powered support inside your Goftino website chat
Connect Decachat to Goftino so website visitors get fast, accurate answers right inside your live chat, with dedicated AI, human handoff, and centralized conversation management.
In three simple steps
Fast setup
Your website chat, ready for AI support
Goftino is built for live conversations with website visitors; Decachat makes that flow intelligent so repetitive questions are answered faster and your team can focus on higher-value conversations.
02
LINK
Connect Goftino to Decachat
Complete the Goftino connection in Decachat so website conversations are managed in one place and AI support works alongside your team.
03
USE
Keep website support always available
Visitors can start getting answers in Goftino while conversations are saved and escalated to a human operator when needed.
Capabilities
Everything you need for intelligent Goftino support
Decachat turns website live chat from a mostly manual workflow into a manageable, scalable support experience with custom knowledge, quality control, history, and human handoff.
Custom business knowledge
Your agent answers from your real information, from pricing and policies to services, guides, and FAQs.
Always available
Website visitors get answers even outside working hours while your team spends less time on repetitive questions.
Multiple conversations
One agent can handle many visitors at the same time without queues or drops in answer quality.
Complete chat history
Every conversation is saved in one place so you can review quality, user needs, and knowledge gaps.
Multilingual support
Decachat can talk to users in different languages and expand your support experience beyond one language.
Human handoff
When a conversation needs human follow-up, Decachat can route it to your team so the user is not left waiting.
Turn Goftino into an intelligent website support assistant
Connect your Goftino website chat to Decachat and answer visitor messages quickly, accurately, and around the clock with dedicated AI and complete conversation management.
