The business need
Support is part of a seller’s work
Sellers need answers and guidance while working in the panel. Putting Decachat in this environment brings support to the same place where sellers do their work.
Decachat in use
A widget for chat, an API for tickets
Digikala uses both approaches: the widget for conversations with sellers and the API for automated replies to requests submitted through the ticketing system.
- Sellers talk to Decachat through the widget inside the panel.
- The Decachat API provides automated replies to seller support tickets.
An idea for your business
Fit support to the user’s workflow
If your users work in a panel and send requests through several channels, this experience offers a useful approach: make Decachat available through a widget or API that fits their existing workflow.
