The challenge
Keeping up with growing demand
As support ticket volumes grew, Torob needed a way to respond faster. Customers waited around 2–3 hours for a reply, and expanding the support team was not always an option.
Why Decachat
A dashboard the whole team can use
Ease of use was the main reason Torob chose Decachat to handle support tickets. Team members can build an assistant and get started quickly, without a technical background.
- Update the assistant’s knowledge directly, whenever needed
- Test and refine responses in the same dashboard
The results
Making support easier for the team
Alongside automated replies, Decachat helps Torob’s support specialists prepare more accurate answers.
“With Decachat, up to 70% of our support is automated, and customers get instant replies instead of waiting hours. Handling a high volume of requests is now much easier for our team.”
