The business need
Questions before purchase and while using the service
A subscription customer needs guidance before buying and may have questions while using the service. Answers at both stages are part of their experience with it.
Decachat in use
Purchase guidance alongside support
Filimo uses Decachat for both needs: helping customers choose and buy a subscription, and answering questions they raise about the service.
- Subscription purchase guidance and answers before buying.
- Customer support and guidance while using the service.
An idea for your business
One assistant for two parts of the experience
For subscription services, purchase guidance and support are connected. Filimo’s use of Decachat shows how both can be made available to customers through one assistant.
