With Decachat, build an AI sales and support assistant for your business in just a few clicks. Your assistant is trained on your data and talks to customers across your website, Instagram, Telegram, WhatsApp, Bale, and other communication channels.
Your team has fewer questions to handle and more time to focus.
Decachat uses your business information, guides and policies to answer both simple and complex customer questions. As a result, your team has more time for requests that need human attention and can focus on higher-priority work.
Customers get answers even outside business hours.
Decachat is available 24/7 on your website, Instagram, Telegram, WhatsApp, Bale and other connected channels. As a result, customers get help where they message you, without waiting for your team’s next shift.
Guidance tailored to their needs makes choosing easier.
Decachat asks what customers need and explains the differences between the two products they’re considering, collecting contact details for follow-up when needed. As a result, choosing becomes easier, and your team can continue the conversation.
Customer requests move forward with less back and forth and manual work.
Connected to your systems, Decachat tracks orders, creates tickets or books appointments within the rules you set. As a result, simple requests move forward with less back and forth and less manual work.
Answers better reflect your business information, tone and rules.
You set the sources, tone and response rules. Decachat hands requests needing human attention to your team with the conversation history. As a result, answers better reflect your business, and your team keeps control of sensitive decisions.
You can see recurring problems and know where to improve.
Decachat categorizes and analyzes customer questions and feedback to reveal recurring topics. As a result, you can see which parts of your product, service or information need attention and know where to start improving.
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Resolves complex requests quickly and accurately across live chat, email, and your other customer channels.
Engages prospects, answers product questions, and guides every conversation toward a confident purchase.
Helps customers find the right information and understand your product in a clear, on-brand voice.
From handling customer requests to supporting your team and finding opportunities to grow.
Step 1
Decachat uses your business knowledge and tools to understand customer needs and take action, from purchase advice and product recommendations to checking orders and following up on support requests.
Step 2
When human help is needed, Decachat connects the customer to an agent or creates a ticket, with a conversation summary, the reason for handoff, and follow-up guidance so your team can continue with the full context.
Step 3
Decachat analyzes conversations to identify recurring questions, customer problems, and barriers to purchase, then recommends ways to improve support and create more sales opportunities.
Everything you need, all in one place.
Connect Decachat to your website and messaging channels so customers can get help around the clock, wherever they prefer to chat.
Decachat connects to your APIs and web services to check orders, update information, and act on customer requests.
Decachat identifies and refuses unauthorized requests to help protect your business and customer information.
When human help is needed, Decachat passes the conversation and a request summary to your team so customers do not have to start over.
Define the knowledge sources and topics Decachat can use so conversations follow your business guidelines.
Decachat asks follow-up questions to clarify what customers need and move the conversation toward a solution.
Decachat detects each customer's language and replies in the same language, making conversations easier and more natural.
Instructions
You are an AI agent helping customers with inquiries and requests. Represent the company by providing friendly, efficient service. Listen carefully, understand their needs, and resolve issues with care.
Branding
Procedure
Model
Guardrails
Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
Actions
Order trackingConnect your data sources, define your agent's role, and set guardrails. No code required — ready in minutes.
Instructions
You are an AI agent helping customers with inquiries and requests. Represent the company by providing friendly, efficient service. Listen carefully, understand their needs, and resolve issues with care.
Branding
Procedure
Model
Guardrails
Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
Actions
Order trackingDigikala makes repetitive seller and customer questions faster and more accurate to answer
From answering customer questions to capturing sales leads, Decachat handles everyday tasks so teams have more time for requests that need their attention.
An estimate of the time saved when Decachat handles customer conversations automatically.
Shoppers expect instant answers about products, delivery, and returns. Decachat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Decachat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Decachat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Decachat handles answers and secure escalation within your rules.
Shoppers expect instant answers about products, delivery, and returns. Decachat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Decachat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Decachat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Decachat handles answers and secure escalation within your rules.
From seller support to subscription guidance, see how businesses use Decachat every day.
“With Decachat, up to 70% of our support is automated, and customers get instant replies instead of waiting hours. Handling a high volume of requests is now much easier for our team.”
Mohsen Khatami
Senior Product Manager, Torob
Results at Torob
Up to 70%
Support automated
Instant replies, instead of hours of waiting
Building and publishing intelligent bots
With Decachat, Bale builds intelligent bots and publishes them in its messaging app. Users can talk to these assistants and access their services directly inside Bale.
Seller support
Digikala uses Decachat for support in its seller panel, from answering questions through the chat widget to automated replies to seller tickets via the API.
Read Digikala’s story
Support and subscription guidance
Filimo uses Decachat for customer support and subscription purchase guidance, from answering questions to helping customers choose and purchase a subscription.
Read Filimo’s storyDecachat protects your business and customer data with encryption in transit and at rest, plus access controls. Your data stays yours, and your documents and conversations are not used to train public AI models.
Your data is only accessible to your AI agent and is never used to train models.
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Verified variables ensure users can access only their own data in your systems.
Decachat is committed to safeguarding your data.
Join thousands of businesses building AI assistants with Decachat to support customers at any scale, across chat, messaging apps, and voice.
